Customers can cancel an order before preparation begins.
Once preparation has started, cancellation is only possible with vendor approval.
Customers are entitled to a refund if:
The wrong item was delivered.
The order is incomplete or missing items.
The food/product is damaged, spilled, or unsafe to use.
The delivery is excessively delayed (typically more than 90 minutes).
For Cash on Delivery (COD) → the refund will be credited to the in-app wallet, which can be used for future orders.
For Digital Payments → the refund will be processed back to the same account or card within 3–7 business days.
No refund if the customer ordered incorrectly and already consumed the product.
No refund after opening or using perishable items (e.g., food or medicine).
For any refund-related issue, customers can contact our support team directly via the app.
